Service · AI agents
Custom AI agents for business, with a human who approves
A custom AI agent for business is a program that reads a request, checks your documents or tools, then prepares a reply or an action. I build agents that answer customers by email, chat or phone, sort your inbox or draft quotes. They connect to your data, with limited access and human approval for sensitive cases.
Free 30-minute call. Reply within one business day.
This morning 4 emails sorted
- 2,000 printed boxes, delivery to Hamburg?Draft reply ready to reviewQuote
- Invoice #F-2291, cardboard supplierSent to accountingFiled
- My order arrived lateComplaint: you handle this oneFor you
- Special offer on printersAdvertising, archivedArchived
What changes for you
The tasks where an AI agent actually helps
- 01
The same questions, every day.
Lead times, prices, availability, order status: the answer is in your documents, but someone has to find it and write it, or pick up the phone and say it.
- 02
An inbox nobody sorts.
Quote requests, supplier invoices, complaints and ads all land in the same place. The urgent ones get lost.
- 03
Documents written from a blank page.
Quotes, proposals, meeting notes: the structure is always the same, yet everything gets rewritten each time.
Example
What does an AI agent look like at work?
Take a packaging distributor that gets questions by email. The agent reads the message, searches the product sheets and terms of sale, then prepares a draft. Nothing goes out until someone on the team clicks send.
Fictional example, to show how it works.
Email received · 7:48 amHi, do you make custom printed boxes? What's the lead time for 2,000 units delivered to our warehouse in Hamburg?
AI agent · draftTagged "quote request". Draft ready: yes for custom printing, lead time taken from the "Printed boxes" sheet, Hamburg is within the delivery zones. Two call slots suggested. Contact created in the CRM.
You · 8:05 amReviewed, one word changed, sent.
What I build
Agents built for one task
An agent that does one thing well beats an assistant that claims to do everything. We start with one use case, measure it, then expand.
AI agent for customer support
- Question
- search in your documents
- draft
On your website, by email or by messaging app. The agent cites its sources and hands over to a person when it isn't sure.
AI voice agent that answers the phone
- Incoming call
- answer, booking or message
- written summary
It picks up when your team can't: opening hours, lead times, order status, appointment booking. It says it is an AI, transfers to a person on request, and sends a summary of every call.
Email triage
- Message
- category
- right person or right tool
Each email is tagged, summed up in one line and routed to the right place: CRM, accounting, support.
AI agent that drafts quotes and documents
- Notes or form
- quote, meeting notes, proposal
The agent works from your templates and your prices, and produces a document you review before it is sent.
Internal search
- A colleague's question
- answer with the source document
Procedures, contracts, technical sheets: your team asks a question in plain language and finds the right page.
How it works
How I set up an AI agent
An agent is built in 2-week sprints. Testing on your real cases matters as much as the development itself.
30 min · free
Call
We pick one specific task and check whether AI is really the right answer. Sometimes a classic automation is enough.
free
Mockup
I prepare a first version of the agent on a few examples from your business.
2nd meeting
Demo
You ask the agent your questions and correct its answers. We decide together what it does alone and what a person approves.
fixed price
Quote
The data needed, the access, the cases a person must approve, the timeline and a fixed price.
2-week sprints
Build and test
I test the agent on real examples you give me. At each sprint, you correct its answers.
launch meeting
Go-live
It starts in draft mode, then gets more autonomy only where you decided. Walkthrough, documentation and an explanation of maintenance.
Tools and security
Which models, and where does your data go?
- Language modelsOpenAI, Anthropic, Mistral
- I choose the model based on the task, the cost and where the data has to be processed. Mistral is a European company, which matters to some clients.
- No training on your datacommitment
- I use business plans whose terms exclude using your data to train the models. I show you those terms before we start.
- Limited accessonly what is needed
- The agent only reads the documents and tools it was given. It has no write access where a mistake would be costly.
- n8n and codethe assembly
- The agent plugs into your tools through n8n or a small custom service, hosted in the region your data needs to stay in when possible.
Honestly
What an AI agent won't do
An AI agent can make mistakes. The system has to be designed for that.
- No sensitive decision without a person.Refunds, legal, medical or financial advice: the agent prepares, a person decides.
- No agent on data you aren't allowed to use.We check together what data protection law (GDPR in Europe, for example) and your contracts allow.
- No "replacing your team".I build tools that take repetitive tasks off your team's plate, not promises of cutting jobs.
- No AI where a simple rule works.If "if this, then that" does the job, a classic automation is cheaper and more reliable.
Frequently asked questions
AI agents: your questions
What is the difference between an AI agent and a chatbot?
A chatbot answers in a chat window. An AI agent can also act: search your documents, create a record in the CRM, prepare an email. It often works without any chat window, in the background of your tools.
Can an AI agent answer the phone?
Yes. A voice agent picks up calls, answers common questions from your documents, books appointments or takes a detailed message. It tells callers they are speaking with an AI, transfers to a person on request or when the case is sensitive, and sends a written summary of each call.
Is my data used to train the AI?
No. I use business plans whose terms exclude training on your data, and I show them to you before we start. The agent's access is limited to what it strictly needs.
What if the agent gets it wrong?
That is planned for from the start. The agent begins in draft mode, cites its sources, and passes cases where it lacks information to a person. Sensitive cases are always approved by a human.
How much does an AI agent cost?
There are two parts: the build, at a fixed price after the mockup demo, and the use of the AI model (plus phone minutes for a voice agent), billed by the provider based on volume. I estimate that second cost in the quote from your real volume.
Do I need a lot of data to get started?
No. To answer customers, your product sheets, terms of sale and about twenty real questions are enough to start and test. What matters is that those documents are up to date.
First step
Let's talk about what eats up your time
Thirty minutes on a video call. You walk me through how your business runs, and I tell you what could be simpler, roughly what it would cost, and what I would leave alone if I were you.
- Free, no commitment
- Reply within one business day
- A written summary after the call